Zena Everett is an expert in communication, an international leadership coach, and a highly sought-after speaker. She is also the author of "Mind Flip " and the award-winning "The Crazy Busy Cure."

"Badly Behaved People" is not your typical business book; it features a unique format that combines elements of a business guide with an agony aunt approach. The book addresses 15 common problem personalities through real-life case studies. Readers will recognise challenging personality types and learn how to deal with them proactively and positively using practical tools and coaching questions. The goal is to understand yourself and your colleagues better, repair connections, and restore a sense of belonging and cohesion in the workplace.

Each chapter is designed like a short story, with theory and explanations woven throughout. Readers will likely identify with at least one story, thinking, "That's me," and will learn how to make positive changes in their own relationships.

Key features of the book includes:

• Improved understanding of others and enhanced communication skills
• 15 real workplace stories that illustrate conflict resolution, dialogue restoration, and solutions for interpersonal challenges
• Practical tools to help find common ground and foster a sense of belonging

By exploring the content, readers will gain insights into themselves, learn to control negative thinking, and uncover their blind spots. Each chapter is practical and actionable, featuring useful tools and coaching questions.