This third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial, constructive exchanges.
Amy Janan Johnson is a Professor in the Department of Communication at the University of Oklahoma, USA.
Ioana A. Cionea is an Associate Professor in the Department of Communication at the University of Oklahoma, USA.
Suzanne McCorkle is a Professor Emerita at Boise State University, USA.
Melanie J. Reese is a Professor Emerita at Boise State University, USA.
