Why are the airlines always in a crisis?

Everyone has a horror story about air travel?cancellations, delays, lost baggage, tiny seats, poor service. In this day and age, there is no reason that flying should be this bad. In Why Flying Is Miserable, Ganesh Sitaraman, a law professor and policy expert, explains how this happened: It was a conscious choice made by Washington in the 1970s to roll back many forms of regulation that began during the New Deal, in the name of unimpeded capitalism and more competition. Today, the industry is an oligopoly, with only four too-big-to-fail airlines that have received billions of dollars in taxpayer bailouts and still can't offer reliable service.

Miserable air travel is the perfect symbol of the type of unregulated capitalism that America has unleashed. But there are ways to fix airlines?and, by extension, many other sectors of industry?because, after a half-century run, people are sick and tired of the turbulence that deregulation has brought to our economy.