An innovative approach to driving maximum performance at all levels of an organization
Peak Performance Culture: The Five Metrics of Operational Excellence is a step-by-step roadmap to achieving optimal organizational development in your company or association. This practical guide helps you accurately evaluate the current state of your company and create a strategy that maximizes its future success. Author Dave Mitchell, building upon concepts introduced in his bestselling books The Power of Understanding People and The Power of Understanding, provides new applications, effective real-world tactics, powerful organizational assessment tools, and much more.
The book addresses the five critical factors for organizational success: vertical alignment, horizontal alignment, leadership ideology and corporate culture, employee experience, and customer experience. Each comprehensive chapter introduces a key component to peak performance culture - containing a detailed definition of the component, illustrative examples, expert insights, and practical considerations relevant to a diverse range of real-world situations. This must-have guide:
- Features exercises and assessments to identify organizational metrics drawn from 25 years of work with client organizations such as Allstate Insurance, Bank of America, Universal Studios, Hilton Worldwide, Walt Disney World, and hundreds more
- Explores best practices for implementing policies, procedures, and philosophies that align with an organization's mission, values, and strategy
- Discusses individual characteristics of high performers, how to enhance teamwork, the relationships between functional units within an organization, and employee recruitment, selection, and onboarding
- Addresses issues surrounding how employees responsible for customer satisfaction are experiencing their organizations
- Provides tools for continually evaluating and improving customer experience, including a pragmatic model that can be applied to any organization
Whether your company needs to correct performance problems, or is already successful but seeking even higher levels of success, Peak Performance Culture: The Five Metrics of Operational Excellence will prove to be an invaluable resource for any organization.
Praise for PEAK PERFORMANCE CULTURE
"Dave Mitchell's books are based on his world class experience as a speaker and organizational expert. If you are planning to buy one book this year, buy this one. It will truly have a lasting positive impact."
—Simon Nynens, CEO, New Jersey Innovation Institute, New Jersey Institute of Technology
"Dave Mitchell gets people, he understands us and knows how to engage us. We have had the pleasure of using Dave's material to engage our entire company and family members and the impact has been nothing short of amazing. If only people understood each other more the world would be a much better place!"
—Shea Kelly, CEO, CCR (Circle Computer Resources, Inc.)
"Over my years in senior leadership I have been exposed to many notable 'thought leaders'. However, Dave Mitchell presents a very unique and truly enjoyable approach to helping all levels of an organization understand core people and leadership skills. Dave and his teaching will be part of our playbook from now on."
—Michael Kamphaus, President and CEO, Peirone Produce Co.
"Dave Mitchell does it again! His take on corporate culture is real and relevant. Every business leader needs this book. Dave is our association's go-to guru for all manner of personal and business behavior."
—Alison Cody, Executive Director, Manufacturers' Agents Association for the Foodservice Industry (MAFSI)
