Finn Frandsen is a Professor of Corporate Communication at Aarhus University, Denmark. His primary research interests are organizational crisis management and crisis communication, meta-organizations, stakeholders, intermediaries, and communicative institutionalism. Winni Johansen is a Professor of Corporate Communication at Aarhus University, Denmark. Her research interests include crisis management and communication, social media, communication consulting, environmental communication and the institutionalization of strategic communication in private and public organizations. Ralph Tench is Director of Research for Leeds Business School at Leeds Beckett University, UK and President (2017-2020) of the European Public Relations Research and Education Association (EUPRERA). His research involves funded projects from the private sector, EU, Public Health England, NHS and research councils. Stefania Romenti is Associate Professor and Chair in Strategic Communication at Università IULM, Italy and Adjunct Professor of Communication Measurement at IE Business School, Spain. Her research interests include communication measurement, reputation management and stakeholder engagement.